Service Level Manager
Careers in IT service management
BCS Guides to IT Roles
- Format: Pocket
- Antall sider: 152
- Språk: Engelsk
- Forlag/Utgiver: SD Books
- Serienavn: BCS Guides to IT Roles
- EAN: 9781780172941
- Utgivelsesår: 2017
- Bidragsyter: Sansbury, John
299,-
The role of service level manager is critical in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement.
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