Product Analytics

This guide shows how to combine data science with social science to gain unprecedented insight into customer behavior, so you can change it. Joanne Rodrigues-Craig bridges the gap between predictive data science and statistical techniques that reveal why important things happen -- why customers buy more, or why they immediately leave your site -- so you can get more behaviors you want and less you don¿t.

Drawing on extensive enterprise experience and deep knowledge of demographics and sociology, Rodrigues-Craig shows how to create better theories and metrics, so you can accelerate the process of gaining insight, altering behavior, and earning business value. You¿ll learn how to:

• Develop complex, testable theories for understanding individual and social behavior in web products
• Think like a social scientist and contextualize individual behavior in today¿s social environments
• Build more effective metrics and KPIs for any web product or system