Customer-Centric Innovation in Finance

The competition landscape of finance is changing fast and it has never been so important for the finance industry to truly understand their customers.

Customer-Centric Innovation in Finance helps finance and fintech innovators understand customers'' behavioural motivations to drive effective product development. Relying on quantitative data is not enough: numbers can be great at telling us what people are doing but they often fail to explain why people do what they do. And if a service doesn''t exist yet, there is no data to tell us how people use it. Human insights, behavioural science and qualitative data add immense value to product development. Readers will learn to innovate smarter by getting a firm understanding of why customers like their solutions and how they adapt them to suit their needs.

The book presents real-life examples throughout of how customers are changing their behaviour in response to a fast-evolving financial landscape and pr