Dealing with Disputes and Conflict

Dealing with Disputes and Conflict: A Self-Help Tool-Kit for Resolving Arguments in Everyday Life offers accessible and practical strategies and solutions to guide untrained mediators and readers on effective ways to resolve disputes and conflict, across a wide range of dispute contexts. Drawing together psychological and social scientific theories, the author offers clear guidance for managing conflict in everyday life, ranging from experiences at work, with the community or at home.

This book defines mediation practice, its key principles, and how it is structured and implemented, and offers practical strategies based on key theories, including Transactional Analysis. Tony Whatling draws on his extensive experience as a professional mediator, consultant, trainer and author, to create this valuable practical guide. Including a toolbox outlining core skills and strategies applied by trained practitioners, the book covers important elements in conflict resolution, such