Business Process Analytics

The fourth edition of this widely used textbook offers a new perspective. Previously titled Business Process Modeling, Simulation and Design, as the new title suggests, this book is about analytical business process modeling and design. However, this new edition introduces analytics to the title and to the presentation.

The main objective of this book is to provide students with a comprehensive understanding of the multitude of analytical tools that can be used to model, analyse, understand, and ultimately design business processes.

The most flexible and powerful of these tools, although not always the most appropriate, is discrete-event simulation. The wide range of approaches covered in this book include graphical flowcharting tools, deterministic models for cycle time analysis and capacity decisions, and analytical queuing methods, as well as data mining.

The authors focus on business processes as oppo